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Hippo Car Hire - Terms & Conditions

 

PLEASE NOTE!!! 
All bookings are subject to availability of vehicles from suppliers and will be confirmed within 24 hours of receiving your online booking form. This will allow us to check availability with all of our supplier and to ensure that we have a vehicle available for you. Please ensure that you enter the correct email address when completing the online booking form as this will be used as the primary contact address for final confirmation of your booking.
 
1. GENERAL TERMS AND CONDITIONS
Please ensure that you read your terms and conditions thoroughly when signing your contract as they may vary according to suppliers. A few common conditions are shown below, however clients must take notice of the full terms and conditions that are published as part of the contract you will sign on taking delivery of the vehicle. Once a booking has been confirmed we will happily forward a copy of the Group specific terms and conditions to you on request.
 
2. METHOD OF PAYMENT
2.1 Embossed Credit Cards (VISA and Master Card) are the only accepted method of payment. Debit cards, Cheque cards, Internet transfers, Cash or Cheques are not accepted.
2.2 The driver of the vehicle must be the holder of the credit card.
2.3 The driver together with his credit card must be present at the time of handover of the vehicle.
2.4 Once the rental is complete, suppliers will take payment on the card against the authorization.
 
3. REFUND POLICY
3.1 On collection of the rental vehicle, Hippo will take a refundable rental deposit off the client's Credit Card.
3.2 This deposit will cover rental charges, refuelling costs, additional kilometres travelled, accident waivers and any additional services selected.
3.3 The rental deposit will reflect as an authorisation on the client's credit card and will be held for the duration of the rental.
3.4 On return of the rental vehicle the client's credit card will be debited with the actual rental charges and the remaining balance will be released.
 
 
4. CANCELLATION POLICY
4.1 The cancellation policy will only become off effect once the renter has entered into a rental contract with Hippo car hire and once the rental contract has been signed by the renter.
4.2 A cancellation or early return fee of R1,500, or the balance of outstanding rental payment, whichever is less, will be applicable.
4.3 The early cancellation fee will never exceed an amunt of R1,500.
 
5. NO SHOW FEE
5.1 Bookings are normally subject to a no-show fee and varies from one suppler to the next and is normally dependant on the season.
 
 
6. AGE OF THE DRIVER
6.1 Driver must have been in possession of a valid unendorsed licence for a minimum period of 2 years.
6.2 Drivers below the age of 23 who have held a valid unendorsed licence for a period of at least 2 years could be charged a daily young driver surcharge in addition to the normal rental rates. South African residents must have turned 21. 
6.3 All drivers should provide the rental company with a clear photo copy of their Driver's licence(s) and/or Passport(s)/ ID document(s) on signing of the rental contract.
 
7. DEPOSITS
7.1 Deposits vary across various suppliers and are subject to the theft and collision waver selected and/ or additional options chosen.
 
8. RENTAL PERIODS
8.1 Rentals are charged per 24 hours. Late return of vehicle will result in being charged for a further day.
8.2 Rentals are normally charged until such time as the vehicle keys are returned.
 
9. RATES INCLUSIONS
  • Standard or Super Collision and/or Theft Waiver selected by client
  • Unlimited mileage unless otherwise specified
  • Value Added Tax at 14%
  • Airport Surcharge
  • Tourism Levy
  • Carbon Emissions Tax
10. RATES NORMALLY EXCLUDE
  • Contract Fee
  • Non-waiverable Excess
  • Fuel charges
  • Pre-bill deposit (Deposit + Excess + Rental days + Additional fees)
  • Optional extra's (ie Baby seats, GPS, Roofracks etc)
  • Additional Driver Charge
  • Young Driver Surcharge
  • Traffic Fine Handling Fees
  • Claim Handling Fees
  • No Show Fee
  • Delivery and Collection fees
  • National one way fees
  • International one way fee (excludes cross border fee)
  • Cross Border Fees
  • Personal Accident Insurance
11. LIABILITY
11.1 Rates are inclusive of collision damage waivers and theft waivers. In the event of an accident you are liable for the excess / deductible.
11.2 Waiver Exceptions include certain events and conditions where the insurance will not be held responsible for damage to the vehicle, and the renter will be liable for the full damage amount.  These events and instances are covered be the Terms ans Conditions of the rental contract and generally include:
  11.2.1 Negligent / irresponsible driving
  11.2.2 Reckless driving
  11.2.3 Driving under the influence of any substance or medical condition         that might impede on the driver's driving ability 
  11.2.4 Driving on surfaces other than tarmac roads
  11.2.5 Allowing an unauthorized driver to drive the vehicle 
 
12. FINES, PENALTIES AND BREAKDOWNS
12.1 All fines and penalties incurred in the duration of the hire are strictly for the liability of the driver. There is a traffic administration fee of approximately R150.00 per traffic offence.
12.2 In the event of loss of keys, the hirer will be responsible for all resultant costs
12.3 In the event of an accident, supplying a replacement vehicle is at the discretion of CapeXplore or supplier company
12.4 CapeXplore or the supplier company may re-call the vehicle if they feel there is sufficient cause
12.5 In the event of a break-down (due to client error or negligence) or accident, the hirer will be responsible for all resultant costs, including towing. Towing due to mechanical failure on the vehicle (where the renter is not responsible for the failure) will be covered by the supplier company
12.6 Personal belongings stolen from vehicles are not covered.
12.7 Insurance does not cover Water and under-carriage damage to vehicles, Tyre and Rim damage, Hubcaps, Windscreen damage. 
 
PLEASE NOTE:
1. All vehicle models are subject to availability
2. Rates are subject to 2016/2017 rates being released
3. Standard terms & conditions of Rental Agreement Apply

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